Current Status

Saskatchewan Polytechnic experienced a cybersecurity incident in late October, 2020, which disrupted our operating systems. IT Services, external experts and vendors continue to resume services in a secure manner. This cautious, phased approach is proving successful with the majority of student services now available. There are still some exceptions and we thank you for your continued patience and understanding.

Campusupdate.ca provides information specifically related to the cybersecurity incident.

Saskpolytech.ca is available for students, prospective students and other interested parties. Some functions are not yet available. As functions are restored, they are visible and accessible.

Visit the Access to Learning & Services tab for the most current list of operating platforms and services. FAQs are also regularly updated.

Access to Learning & Services

Saskpolytech.ca is now available. This site is dedicated to information related to the cybersecurity incident. Please refer to saskpolytech.ca for information not specific to the cybersecurity incident, like COVID-19 protocols

Support

If you need assistance accessing learning platforms (Brightspace), logging in to mysaskpolytech.ca or have questions about other services, call our inquiry line at 1-866-467-4278.

You can also email us askaquestion@saskpolytech.ca. Please describe your issue in the subject line for the fastest response to your inquiry.

If you have questions or concerns about enrolment, application and registration services, please email the campus at which you are studying or intend to study for assistance.  

Students can also drop into our Zoom Rooms during the following hours of operation. We will be happy to answer your questions or direct you to the appropriate department for assistance.

  • Monday to Thursday from 8:30 a.m. – 6:30 p.m.
  • Friday from 8:30 a.m. – 4 p.m.
  • Saturday from 11 a.m. – 4 p.m.

Faculty and staff are encouraged to connect with the Learning and Technology Training team for training and support. More information can be found on the Learning Technology Training SharePoint site. 

Zoom Live Help for faculty and staff have also been set up and are available during the following hours of operation. 

  • Monday to Friday from 8 a.m. - 4 p.m.

Available Services

The Saskatchewan Polytechnic IT Services team continues to restore services in a secure manner. As services become available, they are listed on this page, with the most recent service made available listed first.

  • Student tuition payments (full-time programs)
     
  • Student portal personal info update
     
  • Online Application system for full-time programs
     
  • Acceptance letters available for applications received after October 30
     
  • Bookstore ordering for course materials (this service is being offered by an alternate delivery method as full functionality is not available at this time)
     
  • Mandatory password reset for all IT network users
     
  • Multi-Factor Authentication introduced
     
  • Photocopiers - located in main lobby, all campus locations
     
  • saskpolytech.ca – mysaskpolytech.ca available with functionality increasing as services within the student portal are restored. Students note that as functionality is resumed for specific aspects, these areas will be visible and accessible in your mysaskpolytech.ca account.
     
  • WIFI (public) - all campus locations
     
  • Library 
     
  • Brightspace – online learning platform
     
  • Kaltura – video streaming services to support online learning
     
  • Office 365
     
  • Zoom

This is not an exclusive list of services which are now available. Other services which support internal operations are also available (e.g., timesheets, pay stubs).