Current Status

Saskatchewan Polytechnic experienced a cybersecurity incident in late October, 2020, which disrupted our operating systems. IT Services, external experts and vendors continue to resume services in a secure manner. This cautious, phased approach is proving successful with the majority of student services now available. There are still some exceptions and we thank you for your continued patience and understanding.

Campusupdate.ca provides information specifically related to the cybersecurity incident.

Saskpolytech.ca is available for students, prospective students and other interested parties. Some functions are not yet available. As functions are restored, they are visible and accessible.

Visit the Access to Learning & Services tab for the most current list of operating platforms and services. FAQs are also regularly updated.

Employee FAQs

General Info

Due to the posting functionality of campusupdate.ca, the newest FAQs are at the bottom of this page. As new information is added to existing FAQs, the date is included (UPDATED). Use this marker to more easily identify any new information.

Saskpolytech.ca is now back up with limited functionality. If you need information related to COVID-19 protocols, please visit saskpolytech.ca/coronavirus.

Employee-only information is available on the campusupdate Employee Resources site.

What is Sask Polytech doing to minimize the extent of the impact?

(UPDATED Jan 22) The institute is working with external cybersecurity experts and third party suppliers and is making progress securely resuming services in order of priority. New safety measures have been implemented for students and employees, including a system-wide reset for passwords and two-factor authentication. Sask Polytech requires students and employees to re-authenticate every seven days. Adaptive, next-generation antivirus and endpoint detection and response software has been installed on employee computers. Sask Polytech will continue to prioritize online security.

How will I be notified of updates impacting students or my classes?
  • Continue to check campusupdate.ca for updates.  This will be your most up-to-date source of information.  Check frequently for updates.

  • Information may be communicated there, or directly by your OOS supervisor.

I have industry partners contacting me and I don’t know what to tell them. What should I say?

UPDATED (Jan 22) Please direct all inquiries or external communication requests to your Associate Dean.  This will ensure consistent communications for our partners.  This includes regional college contacts, PAC members, SATCC, health region representative and so forth.

Is my personal information secure?

UPDATED (Jan 22) Our investigation has found no evidence of any personal information having been compromised. We cannot speculate about the intent of the cybersecurity incident. We may never know this.

At this time, there is no reason to conclude personal information has been breached.

Is my banking information secure?

UPDATED (Jan 22) Our investigation has found no evidence of any personal information having been compromised. We cannot speculate about the intent of the cybersecurity incident. We may never know this. At this time, there is no reason to conclude personal information has been breached.

Should I change my online passwords?

UPDATED (Jan 22)

  • Our investigation has found no evidence of any personal information having been compromised. At this time, there is no reason to conclude personal information has been breached. 
  • You may choose to change your passwords as a precaution. 
(Nov 4) IT Services FAQs for Employees

For security reasons, in the following FAQs regarding IT Services we will not use the brand name of software being used in our recovery processes. The email provides the information necessary for staff. For this communication and FAQ, we will refer to it as “the software”.

(Dec 15) When did the antivirus software get installed?

An adaptive next-generation antivirus and end-point detection and response system was downloaded onto Saskatchewan Polytechnic computing devices at the beginning of November. If you have questions about the software and its installation, please refer to these FAQs.

(Nov 4) Once we have the software installed, can I use mySaskPolytech or VPN?

Not at this time. Please refer to the Access to Online Services tab at campusupdate.ca for information on available systems and how to access them.

(Nov 4) Are we able to download assignments that have been emailed to us as email attachments?

(UPDATED Nov 19) Yes. Be observant and check that the name of the student matches your class and the content they are sending is expected or reasonable, (i.e. assignments, papers, questions about an assignment). If it does not appear legitimate, do not open the email. Be alert.

(Nov 6) Why is Sask Polytech doing Multi-Factor Authentication (MFA)

(UPDATED Nov 27) MFA is the industry leading, IT security method for protecting organizations. It limits the access or entry points that someone could have and in turn impact our systems. This is now mandatory in our attempt to prevent any further incidents.

Find answers to questions about multi-factor authentication here.

(Nov 6) I still have to use my old password to log in to my device

This is a known issue that is dependent on other IT services being restored.  For the time being you will use your old password to log into the device and the new password for Sask Polytech services.

(Nov 8) I'm a contract employee instructing an online class, what should I do?

Contract employees please contact your CEC and Program Head/Lead Instructor on directions on how to proceed with your online class. 

Follow the directions sent out by ITS on accessing your online class through Brightspace and ensure content is accurate and updated. Notify the helpdesk as per in the instructions if necessary.

(Dec 24) The service I’m looking for is not available on mysaskpolytech.ca as it used to be. Where is it? What should I do?

Work to resume services on mysaskpolytech.ca is ongoing. As functionality is resumed for specific aspects, these areas will be visible and accessible. Please continue to check back. Thank you for your patience. 

(Dec 24) I can’t access the schedule, grade or faculty dashboard on mysaskpolytech.ca. Where is it? What should I do?

Work to resume services on mysaskpolytech.ca is ongoing. As functionality is resumed for specific aspects, these areas will be visible and accessible. Please continue to check back. Thank you for your patience.