Current Status

Saskatchewan Polytechnic experienced a cybersecurity incident October 30, 2020, which disrupted our operating systems. Students are encouraged to visit the Access to Learning & Services tab for the most current list of operating platforms and services that have resumed, and all necessary instructions to access and log in to them. We are making progress resuming services in a phased, secure manner. FAQs are also regularly updated and may be the fastest way to find answers to your questions right now.

Please know that IT Services, external experts and third party suppliers are working together with departments and schools to fully resume operations and services for you. At this time, some services are not available. As we make services available, they may not be offered in quite the same manner as previously. Regularly visit us here for the most current information. We thank you for your patience and understanding.

saskpolytech.ca is now back up with limited functionality.

Employee FAQs

General Info

Due to the posting functionality of campusupdate.ca, the newest FAQs are at the bottom of this page. As new information is added to existing FAQs, the date is included (UPDATED). Use this marker to more easily identify any new information.

Access to campus is extremely limited, largely due to requirements related to COVID-19. Ancillary Services located on campus, including the print shop, bookstore and bookstore curbside pickup, library and library curbside pickup are also closed during this time. See the following FAQs for additional information.

What is Sask Polytech doing to minimize the extent of the impact?

(UPDATED Nov 18) The institute is working with external cybersecurity experts and third party suppliers and is making progress securely resuming services in order of priority. Measures have also been taking to increase online security, like Multi-Factor Authentication.

How will I be notified of updates impacting students or my classes?
  • Continue to check campusupdate.ca for updates.  This will be your most up-to-date source of information.  Check frequently for updates.

  • Information may be communicated there, or directly by your OOS supervisor.

How often will communications be released (daily, update, etc.)?

We will update campusupdate.ca to ensure our community has the current information. Thank you for your patience.

How can I get my students lists, emails or contact information?

(UPDATED Nov 19) Student class lists are available within Brightspace. 

How am I supposed to communicate with my students?

(UPDATED November 19)

Students can be contacted by a variety of methods:

  • By email from within Brightspace via the classlist. 
  • By email from Outlook. 
  • From Zoom 
When will I be allowed to access Brightspace?

(UPDATED Nov 19) Brightspace is currently available.

I have industry partners contacting me. I don’t know what to tell them?

Direct all inquiries or external communication requests to your Associate Dean.  This will ensure consistent communications for our partners.  This includes regional college contacts, PAC members, SATCC, health region representative and so forth.

Is my personal information secure?

At this time, there is no reason to conclude personal information has been breached.

Is my banking information secure?

At this time, there is no reason to conclude personal information has been breached.

Should I change my online passwords?
  • At this time, there is no reason to conclude personal information has been breached.
  • You may choose to change your passwords as a precaution.
(Nov 4) IT Services FAQs for Employees

For security reasons, in the following FAQs regarding IT Services we will not use the brand name of software being used in our recovery processes. The email provides the information necessary for staff. For this communication and FAQ, we will refer to it as “the software”.

(Nov 4) Where can I download the software ITS issued?

Please refer to the email: IMMEDIATE ACTION REQUIRED: ITS UPDATE sent by Omair Quraishi on November 2 at 11:37 a.m.

(Nov 4) The software is asking for an activation code. Where can I get the code?

Please refer to the email: IMMEDIATE ACTION REQUIRED: ITS UPDATE sent by Omair Quraishi on November 2 at 11:37 a.m.

(Nov 4) I clicked the link, how do I install it now?

The install file should be in your downloads folder. Just double click the setup file, enter the activation code from the email and accept all the default answers (i.e. highlighted answer such as Next until you reach Finish).

(Nov 4) I was able to download the software. It said my device was clean. Can I use my computer now?

You may use your computer. Refer to the Access to Online Services tab at campusupdate.ca for information on available systems and how to access them.

(Nov 4) Once we have the software installed, can I use mySaskPolytech or VPN?

Not at this time. Please refer to the Access to Online Services tab at campusupdate.ca for information on available systems and how to access them.

(Nov 4) After running the software, can I open documents saved on my desktop?

Yes.

(Nov 4) What do I do if I'm trying to install the software, but I get asked for the admin username and password?

Your device needs support from ITS. Please report to your school or department’s Executive Assistant using phone or text. Provide the computer name along with your name, contact phone number, campus and department.

(Nov 4) I couldn’t get the software to install on my computer, can I still use my computer?

No. If the computer is a Sask Polytech computer, shut the computer off. Please report to your school or department’s Executive Assistant by phone or text. Provide the computer name along with your name, contact phone number, campus and department.

(Nov 4) What do I do if I can't get the software to install on my computer?

Your device needs support from ITS. Please report to your school or department’s Executive Assistant by phone or text. Provide the computer name along with your name, contact phone number, campus and department.

(Nov 4) I get a message that says: "There seems to be a problem connecting to the cloud. Please try again later.”

Try going to google.com to ensure your device is connected to the internet. If you have internet services, try loading the software again. If that still fails, refer to the instructions above “What do I do if I can’t get the software to install on my computer”.

(Nov 4) How can I tell if the software is running on my computer?

You will see a blue CB icon in your system tray at bottom right of your screen (beside the date and time). You may have to click on the small arrow to show hidden icons.

(Nov 4) I changed my password on Friday, but it did not save. Should I do it again?

Not at this time.

(Nov 4) Can I install the software on Windows 7?

Yes. Instructions and the link to either 64 or 32 will work for Windows. If you are not able to install the software, please report to your school or department’s Executive Assistant by phone or text. Provide the computer name along with your name, contact phone number, campus and department.

(Nov 4) I have tried installing the software on my iMac (used it for work); it has not installed successfully.

If you get a message saying a system policy prevents it from loading and “…cannot approve the kernel extension for work,” your device needs support from ITS. Please report to your school or department’s Executive Assistant by phone or text. Provide the computer name along with your name, contact phone number, campus and department.

(Nov 4) Can I install the software on my home device if it is an older Mac/MacBook?

Yes, please follow the instructions for Mac install. If you are not able to complete the installation, please report to your school or department’s Executive Assistant by phone or text. Provide the computer name along with your name, contact phone number, campus and department.

(Nov 4) Are we able to download assignments that have been emailed to us as email attachments?

(UPDATED Nov 19) Yes. Be observant and check that the name of the student matches your class and the content they are sending is expected or reasonable, (i.e. assignments, papers, questions about an assignment). If it does not appear legitimate, do not open the email. Be alert.

(Nov 4) After running the software, can I open emails with attachments if they are from a trusted source?

Yes. As always, exercise caution with attachments from any source.

(Nov 4) After running the software, should I leave my computer on? Logged in? Or turn them off?

Yes. You can leave the computer on and you can remain logged in. Please use the sleep mode if you are not actively using your devices.

(Nov 4) What do I do if the software picks up a threat?

Leave your computer on and wait for ITS to contact you. We are reaching out to individuals on a priority basis.

(Nov 4) What applications are accessible?

All applications on your computer should be accessible unless the software has blocked it as a threat. Refer to the Access to Online Services tab at campusupdate.ca for information on available systems and how to access them.

(Nov 4) Can I install the software on my personal computer?

Yes, if the personal computer has been used for work purposes during the last three-six months.

(Nov 5) Multi-factor Authentication

(UPDATED Nov 8)

Saskatchewan Polytechnic is introducing a Multi-factor Authentication (MFA) where users are required to use an authentication method, in addition to their passwords, when signing in to Sask Polytech online services. MFA is now required at Sask Polytech as an added sign-in mechanism to secure networks and services. MFA will be required for all users trying to access a service outside of the Sask Polytech network infrastructure. 

Using the instructions provided by ITS, the following FAQ’s will assist where you have questions or difficulties.

(Nov 5) Is Multifactor Authentication (MFA) mandatory?

Yes. This is mandatory and will be rolled out for all staff and students as we move through our reopening plans

(Nov 5) Why is Sask Polytech doing MFA?

MFA is the industry leading, IT security method for securing organizations. It limits the access or entry points that someone could have and that then impact our systems. Given our experience, this is now mandatory in our attempt to prevent any further incidents.

(Nov 5) I understand that Sask Polytech needs to set up MFA for security reasons. I am worried about my personal information

MFA does not capture or access any information on your device. You will only have to enter the verification code you receive on your phone in order to access your work computer. The text message will not access any personal information and should not send you to an external site or link. You will not need to use the verification code every time you log in – it is required randomly.

(Nov 5) How long will I have to use my phone for the MFA process?

MFA is a permanent requirement. Mobile phone is the preferred method to receive a verification code.

(Nov 5) How often will I be asked to use an MFA code?

It will be required at various intervals to enter the verification code. It will be a random frequency as you are accessing Sask Polytech systems and services. If you do not want to be asked for a MFA sign-in

method for the next 7 days, click the Don’t ask again for 7 days checkbox (see MFA set up instructions).

(Nov 18) I'm getting several prompts to enter a verification code. How can I reduce this?

When prompted to enter a verification code, select 'don't ask me again for 7 days'. In addition, secondary devices such as a cell phone, may generate a verification code in order to complete the Multi-factor Authentication. We suggest you log out of Sask Polytech services on secondary devices when possible as these may be trying to sign in automatically using cached credentials.

(Nov 5) I got a new mobile phone number. How can I update my information?

If you have a change in phone number or source where you receive this notification, you will need to update your settings. See the MFA instructions for modifications to personal information.

(Nov 5) Why is Sask Polytech making me use my personal mobile phone?

MFA/Mobile phone authentication is the most reliable, least invasive method to confirm someone’s identity.

(Nov 5) Can I use a family member’s mobile phone for this purpose?

No because it is not your device. The device you use must be assigned to you (like a form of identification – driver’s license, health card, etc.). Additionally, this person may not be near you when your MFA code is requested and you would not be able to access the system without out it.

(Nov 5) What if I don’t have a personal mobile phone?

Until alternate arrangements can be made, you may not be able to access the Sask Polytech network, systems or services. Please contact your out-of-scope supervisor and work with them to arrange an alternate device.

(Nov 5) Can I just use the same code I got last time?

The verification code can only be used once. You will need to use the latest code sent to you in order to access our systems. Once you have signed in, you can delete the text.

(Nov 5) My hairdresser and dentist both send me texts to confirm my appointment, is this the same thing?

Yes. This is very similar only MFA will not ask you for a reply or to confirm you received the message. You will only use the code provided to enter MFA when requested. Once you are in you can then delete the text. You do not need to keep that code as it can’t be reused. A new code will be sent to your phone the next time you are requested.

(Nov 6) I still have to use my old password to log in to my device

This is a known issue that is dependent on other IT services being restored.  For the time being you will use your old password to log into the device and the new password for Sask Polytech services.

(Nov 8) Will my course content still be in Brightspace?

Yes, your course content should still be visible/accessible as it was before. If you have difficulties, email the Helpdesk at helpdesk@saskpolytech.ca. Please note LT Support in the subject line when you email.

(Nov 8) Can I update my course content in Brightspace?

Yes, you can update course content in Brightspace.

(Nov 8) What about content that had timed release conditions in Brightspace?

Content with timed release conditions should have been released as scheduled. Adjustments may have to be made to deadlines if your students require time to complete assigned work.

(Nov 8) Where is the list of my courses that I click on to go to Brightspace?

Follow the instructions provided to log in to Brightspace. Your course list will now be in Brightspace.

(Nov 8) Are my master courses and development still available and accessible?

Yes, your course content should still be visible/accessible as it was before.

(Nov 8) I have new online courses starting this week. Were they set up properly?

You will need to login to Brightspace and check. If the course and enrollments are there, but the content is not, please contact the Helpdesk at helpdesk@saskpolytech.ca.

(Nov 8) I can’t get into Brightspace. What do I do?

Please email the Helpdesk at helpdesk@saskpolytech.ca for support. Include in the subject line LT Support required.

(Nov 8) The assignments I had assigned with deadlines during the shut down are not all there. What do I do?

Faculty can review the log in file on Brightspace to see what content has been uploaded by students. If students are asking, they can review their drop box to see what was successfully uploaded. Faculty may have to adjust deadlines for assigned work as needed. If content seems to be missing, contact the helpdesk by emailing helpdesk@saskpolytech.ca and including LT Support Required in the subject line.

(Nov 8) I can’t see marks I had entered in Brightspace?

Please email the Helpdesk at helpdesk@saskpolytech.ca for support. Include in the subject line LT Support Required.

(Nov 8) I'm a contract employee instructing an online class, what should I do?

Contract employees please contact your CEC and Program Head/Lead Instructor on directions on how to proceed with your online class. 

Follow the directions sent out by ITS on accessing your online class through Brightspace and ensure content is accurate and updated. Notify the helpdesk as per in the instructions if necessary.

(Nov 13) Will I get paid?

Full-time Out-of-Scope and Professional Services Employees:

Employees in these groups will receive pay as scheduled.

We are unable to process this pay in the normal manner. Payroll and ITS are working to make payments to employees using the details from the last pay date (October 9). Employees may end up in an overpayment/underpayment situation. This will be reconciled once services are restored.

Full Time Academic Employees:

Employees in this group will receive pay as scheduled.

We are unable to process this pay in the normal manner. Payroll and ITS are working to make payments to employees using the details from the last pay date (October 15). Employees may end up in an overpayment/underpayment situation. This will be reconciled once services are restored.

Extension Service Contract Employees and Applied Researcher Positions (unclassified):

Employees in these groups will receive pay as scheduled.

Given that pay for these employees fluctuates from pay period to pay period, the pay amount will be processed based on an estimate of earnings. Employees may end up in an overpayment/underpayment situation. This will be reconciled once services are restored.

Part Time and Casual Employees:

Employees in this group will receive pay as scheduled.

We are unable to process this pay in the normal manner. The link below will be a temporary mechanism for part time and casual employees to report their time. In order to receive a deposit on November 27, this temporary timesheet covering the period November 8–22 must be completed by November 22.

Timesheet - November 8-22

(Nov 18) I can't seem to find the Sask Polytech careers page or apply for jobs?

While the Sask Polytech main webpage is currently unavailable, access to the Sask Polytech Careers page is still accessible. Please see all job postings currently available by using this link. Posting deadlines have been extended to adjust for our operating delays. If you need assistance, please contact your campus HR office at the email address noted above.