Current Status

Saskatchewan Polytechnic experienced a cybersecurity incident October 30, 2020, which disrupted our operating systems. Students are encouraged to visit the Access to Learning & Services tab for the most current list of operating platforms and services that have resumed, and all necessary instructions to access and log in to them. We are making progress resuming services in a phased, secure manner. FAQs are also regularly updated and may be the fastest way to find answers to your questions right now.

Please know that IT Services, external experts and third party suppliers are working together with departments and schools to fully resume operations and services for you. At this time, some services are not available. As we make services available, they may not be offered in quite the same manner as previously. Regularly visit us here for the most current information. We thank you for your patience and understanding.

saskpolytech.ca is now back up with limited functionality.

Student FAQs

General Info

Due to the posting functionality of campusupdate.ca, the newest FAQs are at the bottom of this page. As new information is added to existing FAQs, the date is included (UPDATED). Use this marker to more easily identify any new information.

Access to campus is extremely limited, largely due to requirements related to COVID-19. Ancillary Services located on campus, including the print shop, bookstore and bookstore curbside pickup, library and library curbside pickup are also closed during this time. See the following FAQs for additional information.

What is Sask Polytech doing to minimize the extent of the impact?

(UPDATED Nov 18) The institute is working with external cybersecurity experts and third party suppliers and is making progress securely resuming services in order of priority. Measures have also been implemented to increase online security, like Multi-Factor Authentication. 

How can I submit assignments during this service disruption?

(UPDATED Nov 12) Students will be notified by their instructor regarding modifications to assignment dates.

How often will communications be coming?

We will update campusupdate.ca to ensure our community has the latest information. Thank you for your patience.

How will I be notified of updates on my classes?

Please continue to check campusupdate.ca for the most up-to-date information and current status. Information may be communicated there, or directly by your instructor.

How can I check my marks?
  • (UPDATED Nov 12) Access to Brightspace is back up. You should be able to check your marks on line, within each class.  
How will I know if my marks are right still?
  • (UPDATED Nov 12) If needed, instructors can review grades and results with students upon request.
I was unable to submit my academic appeal by October 31? What should I do?
  • We understand some student appeals that were to be submitted by Oct. 31 may not have been received.  Deadlines will be extended and any further announced to campusupdate.ca
I was unable to submit my wait-list application by Oct. 31st? What should I do?
  • We understand some wait-list applications that were to be submitted by Oct. 31 may not have been received.  Deadlines will be extended and any further announced to campusupdate.ca.
I was unable to submit my student award application by October 31? What should I do?
  • (UPDATED Nov 12) We understand some student award applications that were to be submitted by October 31 may not have been received. Deadlines will be extended and any further updates announced on campusupdate.ca.
Is my personal information secure?

At this time, there is no reason to conclude personal information has been breached.

Is my banking information secure?

At this time, there is no reason to conclude personal information has been breached.

Should I change my online passwords?
  • At this time, there is no reason to conclude personal information has been breached.
  • You may choose to change your passwords as a precaution.
(Nov 6) Multi-factor Authentication

(UPDATED Nov 8) Saskatchewan Polytechnic is introducing a Multi-factor Authentication (MFA) where users are required to use an authentication method, in addition to their passwords, when signing in to Sask Polytech online services. MFA is now required at Sask Polytech as an added sign-in mechanism to secure networks and services. MFA will be required for all users trying to access a service outside of the Sask Polytech network infrastructure. 

Using the instructions provided by ITS, the following FAQs will assist where you have questions or difficulties.  

Sask Polytech MFA Process (video)

(Nov 6) Is Multifactor Authentication (MFA) mandatory?

Yes. This is mandatory and will be rolled out for all staff and students.  

(Nov 6) Why is Sask Polytech doing MFA?

MFA is the industry leading, IT security method for protecting organizations. It limits the access or entry points that someone could have and in turn impact our systems. This is now mandatory in our attempt to prevent any further incidents. 

(Nov 6) I understand that Sask Polytech needs to set up MFA for security reasons. I am worried about my personal information

(UPDATED Nov 12) MFA does not capture or access any information on your device. You will only have to enter the verification code you receive on your phone in order to access your work computer or student content. The text message will not access any personal information and should not send you to an external site or link. You will not need to use the verification code every time you log in - it is required randomly. 

(Nov 6) How long will I have to use my phone for the MFA process?

MFA is a permanent requirement. A mobile device (preferable a cell phone) is needed to receive a verification code. 

(Nov 6) How often will I be asked to use an MFA code?

You will be asked for an MFA code at random when you are accessing Sask Polytech systems and services. If you do not want to be asked for a MFA sign-in method for the next seven days, click the 'Don’t ask again for seven days' checkbox (see MFA set up instructions). 

(Nov 19) I'm getting several prompts to enter a verification code. How can I reduce this?

When prompted to enter a verification code, select 'don't ask me again for 7 days'. In addition, secondary devices such as a cell phone, may generate a verification code in order to complete the Multi-factor Authentication. We suggest you log out of Sask Polytech services on secondary devices when possible as these may be trying to sign in automatically using cached credentials.

(Nov 6) I got a new mobile phone number. How can I update my information?

If you have a change in phone number or source where you receive this notification, you will need to update your settings. See the MFA instructions for modifications to personal information. 

(Nov 6) Why is Sask Polytech making me use my mobile phone?

MFA/mobile phone authentication is the most reliable, least invasive method to confirm someone’s identity. 

(Nov 6) Can I use a family member’s mobile phone for this purpose?

No because it is not your device. The device you use must be assigned to you (like a form of identification – driver’s license, health card, etc.). Additionally, this person may not be near you when your MFA code is requested and you would not be able to access the system without it. 

(Nov 6) What if I don’t have a personal mobile phone?

(UPDATED Nov 12) Until alternate arrangements can be made, you may not be able to access the Sask Polytech network, systems or services. Please notify your instructor and indicate you do not have a mobile phone to support MFA. Your instructor can access assistance through their manager.

(Nov 6) Can I just use the same code I got last time?

The verification code can only be used once. You will need to use the latest code sent to you in order to access our systems. Once you have signed in, you can delete the text. 

(Nov 6) My hairdresser and dentist both send me texts to confirm my appointment, is this the same thing?

Yes. This is very similar only MFA will not ask you for a reply or to confirm you received the message. You will only use the code provided to enter MFA when requested. Once you are in you can then delete the text. You do not need to keep that code as it can’t be reused. A new code will be sent to your phone the next time you are requested. 

(Nov 8) Will my assignments that I had completed still be in Brightspace?

Yes, your assignments should still be visible/accessible as it was before. If you have difficulties, email your instructor.

(Nov 8) Where is the list of my courses that I click on to go to Brightspace?

Follow the instructions provided to login to Brightspace. Your course list will now be in Brightspace.

(Nov 8) I am having difficulty logging into Sask Polytech, who can I contact?

If you are having difficulty logging in with MFA, please contact the Helpdesk at helpdesk@saskpolytech.ca.

(Nov 8) For any other issues (logging into Brightspace, missing an assignment, etc.) What do I do?

Please contact your instructor for assistance.

(Nov 13) When will the website be up and running, I’d like to register for Continuing Education courses?

At this time, we are limited in our ability to register students in new course sections. We are working diligently to make this service available and will provide more details as they become available.

(Nov 13) I have an online Continuing Education class starting this week. How do I know if it will be starting?

If you have received an email from your instructor, then your course is likely proceeding. However, if you have not received an email, the course may need to be rescheduled. We are using a phased approach to resuming services in a secure manner. Check campusupdate.ca regularly for the most up-to-date information.

(Nov 13) I have a face-to-face Continuing Education course scheduled to start this week. How do I know if it will be running?

Please review the list of in-person classes on the Access to Services tab. It is being regularly updated.

(Nov 13) I need TLR, how do I register?

At this time, we are limited in our ability to register students in new course sections. We are working diligently to make this service available and will provide more details as they become available on campusupdate.ca.

(Nov 13) Is my TLR course running?

If you see the TLR course listed on the Access to Services tab on campusupdate.ca and have received an email from your instructor, your course will be continuing.

(Nov 13) Can I login to Brightspace (D2L) to get to my course?

Yes, you can find instructions to log in at the Online Services tab on campusupdate.ca or you can refer to the email from the helpdesk sent on November 8.

(Nov 13) I need to take a course required by my employer to continue working (ie. General Mine Safety). How can I register?

At this time, we are limited in our ability to register students in new course sections. We are working diligently to make this service available and will provide more details as they become available on campusupdate.ca.

In the meantime, please reach out to one of our third party training providers to see if they can accommodate your request for training.

Proactive 306-543-6108 in Regina  

Northern Strands 306-242-7073 in Saskatooon

(Nov 13) I have assignments and exams in my online course. Will those be pushed back?

Students will be notified by their instructor regarding modifications to assignment dates.

(Nov 13) I need textbooks for my course, can I come to campus to pick those up?

Access to campus is extremely limited. Ancillary Services located on campus, including the print shop, bookstore and bookstore curbside pickup, library and library curbside pickup are also closed during this time. If you require information regarding course materials, please contact your campus bookstore via email:

Saskatoon.Bookstore@saskpolytech.ca

PrinceAlbert.Bookstore@saskpolytech.ca

Regina.Bookstore@saskpolytech.ca

MooseJaw.Bookstore@saskpolytech.ca

(Nov 13) I would like to withdraw from my Continuing Education course and get a refund. Can I do that?

At this time, processing refunds is delayed. Please email the Enrolment (Registration) Services team at the campus which was offering your course:

Reginbox.Regina@saskpolytech.ca

Reginbox.Saskatoon@saskpolytech.ca

Reginbox.MooseJaw@saskpolytech.ca

Reginbox.PrinceAlbert@saskpolytech.ca

(Nov 13) I’ve been notified that my Continuing Education course is cancelled. When will I get a refund?

Once we have fully resumed operations, we will be processing cancellations and refunds. If you receive notification that your course is cancelled, we ask that you do not login or attend class.

(Nov 18) Can I enroll or register for classes?

Please direct all program enrolment or course registration-related questions to the campus at which you are studying or intend to study.

Prince Albert
Reginbox.PrinceAlbert@saskpolytech.ca

Moose Jaw
Reginbox.MooseJaw@saskpolytech.ca

Regina
Reginbox.Regina@saskpolytech.ca

Saskatoon
Reginbox.Saskatoon@saskpolytech.ca

(Nov 19) Can I submit an application?

At this time, our ability to process incoming applications has been disrupted. We are asking potential applicants to continue checking the Access to Learning & Services tab on campusupdate.ca for the most up-to-date information and status.

(Nov 19) Can I discuss program options with someone while I wait to apply?

Prospective students can contact our recruitment advisors by emailing us at: askaquestion@saskpolytech.ca.

(Nov 19) How do I obtain information about the status of my application?

At this time, access to our student system is restricted. However, you can submit your questions to the campus that you applied to via email. Your inquiry will be ‘flagged,’ and we will follow up as soon as our systems are operational.

Prince Albert Campus
RegInbox.princealbert@saskpolytech.ca

Moose Jaw Campus
Reginbox.moosejaw@saskpolytech.ca

Regina Campus
Reginbox.Regina@saskpolytech.ca

Saskatoon Campus
RegInbox.Saskatoon@Saskpolytech.ca

(Nov 19) I received a letter to pay a seat deposit. How do I do that?

We understand some applicants have been asked to submit payment for a seat deposit where the deadline is approaching. Deadlines will be extended, and any further information announced to campusupdate.ca.

(Nov 19) How do I pay tuition for a program that started after your systems went down?

Tuition payment can be made through your online banking option. Most major banking institutions will provide you with the ability to create Saskatchewan Polytechnic as a payee. You must enter your Saskatchewan Polytechnic student ID in the account field.

(Nov 19) I would like to withdraw from a course (or program). How do I go about this?

You are welcome to email your request to withdraw from a course to your local campus email listed below. However, our ability to process the request and issue any potential refund is not available currently. Please continue checking the Access to Learning & Services tab on campusupdate.ca for the most up-to-date information.

Prince Albert Campus
RegInbox.princealbert@saskpolytech.ca

Moose Jaw Campus
Reginbox.moosejaw@saskpolytech.ca

Regina Campus
Reginbox.Regina@saskpolytech.ca

Saskatoon Campus
RegInbox.Saskatoon@Saskpolytech.ca

(Nov 19) I submitted a request for transcript (or parchment). How is this processed and payment sent?

At this time, access to this student service is not available. Your inquiry will be ‘flagged,’ and we will follow up as soon as this service is resumed.

(Nov 19) I need a Program Information form (PIF) signed by the school so that I can receive funding. When can this be completed?

At this time, access to this student service is not available. Your inquiry will be ‘flagged,’ and we will follow up as soon as this service is resumed.

(Nov 19) My sponsor was to submit payment. Has that arrived?

At this time, access to this student service is not available. Your inquiry has been forwarded to our finance department and they will follow up as soon as this service is resumed.

(Nov 19) I was offered a seat in a program but didn't download my letter (from Applicant tab, mySaskPolytech). Can I get a copy?

At this time, access to this student services is not available. Your inquiry will be ‘flagged,’ and we will follow up as soon as this service is resumed.

(Nov 19) I am an international student. Can I get a copy of my letter of offer? Can I receive a new or replacement letter?

Enrolment Services' ability to deliver most services has been impacted. As systems are remediated and functionality returns, Enrolment Services will begin to resume regular operations. We are not presently able to confirm a date for the resumption of regular operations. Enrolment verifications will be provided wherever possible. Please contact RegServ.International@saskpolytech.ca, and provide your full name, your Saskatchewan Polytechnic ID number, and the name of the program to which you applied.

(Nov 19) I am an international student. Can I defer my application?

International students with a January start date are eligible to defer their application. Please make your request via the deferral form.

(Nov 19) Do you have my documents?

Enrolment Services’ ability to deliver services has been impacted. All documents received by email are currently being held, and will be processed as soon as this service is resumed. If you are mailing your documents in, those documents will be stored until this service is resumed.

(Nov 19) I've called but no one answers. What do I do?

Our inquiry line functions are not yet fully restored. The best alternative is to email campussafetyandsecurity@saskpolytech.ca and we will respond to your inquiry as soon as we can. We are experiencing a high number of inquiries, and ask for your patience.

(Nov 19) I am taking a class and cannot see the class within Brightspace. Who do I contact for assistance?

Please contact your Instructor. They should be able to confirm your status as a student within the program. Your instructor will report this to the program head who will contact Learning Technologies to ensure access is granted.